Frequently Asked Questions (FAQ)

Common questions about billing, limits, Neo4j and more.

Billing and sign-up

Can I use GrapheneDB for free?

You can evaluate GrapheneDB for free by signing up and creating a trial database. After the free trial period of 14 days, your trial database will be converted into a DS1 database ($1.6/day)

How does billing work?

You can create and delete databases as you need, as prices are pro-rated by the day. At the end of every month, your spend will be calculated based on how many days each of your databases has been running. We will then collect one single payment from the card on file or pre-paid funds on the account.

Do you offer discounts?

Non-profit and educational organizations are eligible for discounts. We also offer discounts to customers that do upfront payments. If you’d like to discuss a discount, please contact us.

Are there any extra hidden costs?

There are no hidden extra costs like one-time setup or cancellation fees. We don’t charge for support or data transfers (unlimited).

Can I take my data elsewhere?

Should you want to take your data elsewhere, databases can be exported at any time from your database Backups tab.

Can I cancel anytime?

There is no commitment. If you want to cut your spending, you can delete paid databases at any time (remember to download a backup before!). There is no need to close your account as we only charge for running paid databases.


How many databases can I host with GrapheneDB?

You can have as many paid databases in your account for as long as you want.

Which limits are enforced?

GrapheneDB does not enforce any artificial limits on data transfer, bandwidth or concurrent connections. Data storage is limited only by disk size.

My database has exceeded the storage limit and is now in read-only mode. What can I do?

A database will be switched to read-only mode when it exceeds the maximum storage size.

If you wish to turn the database back to read-write mode, the simplest solution is to increase the database capacity by upgrading to a higher plan.

If you don't want to upgrade to a higher plan, but would like to reduce the size to stay within the capacity of your current plan, you can follow these steps:

  • Download your database as a tarball (go to Backups tab, then click on Take a snapshot button and wait until the backup is ready. Finally download it)
  • Unpack the downloaded tarball and put the directory inside the /data directory of your local Neo4j installation.
  • Start your local instance and reduce your dataset
  • Stop your local instance, compress the dataset and restore your GrapheneDB database with the compressed file (go to Admin tab, then click on Restore database button)

Graph databases, versions and deployment options

Which graph databases are supported?

GrapheneDB offers currently 2 options:

Does GrapheneDB support hot backups?

Yes, all our plans feature automated and on-demand hot backups.

Backups are verified for consistency and archived for 7 days. Backups are downloadable by the customer and can be used to restore the database or to clone into new instances.

Browser Compatibility and Issues

Which browsers are supported by GrapheneDB?

Our dashboard is a rich front-end application that should work with any popular modern browser. If you use our app with an older or unsupported browser, a warning message is displayed at the top of the page. You might encounter errors while using the dashboard if you are using an older, unsupported browser.

GrapheneDB currently supports:

  • Microsoft Internet Explorer 10 and higher
  • Microsoft Edge 12
  • Safari 5 and higher
  • Google Chrome 21 and higher
  • Firefox 19 and higher
  • Opera 13 and higher

Microsoft Internet Explorer 11 and Microsoft Edge browsers UI links

For security reasons, Microsoft Internet Explorer 11 and Microsoft Edge do not support embedding HTTP basic authentication credentials in URLs. This is described in this Microsoft Knowledge Base article. When accessing the Neo4j browser from Internet Explorer 11, we will display the username and password for copying and pasting into the authentication dialog that will be opened by the browser.

Safari Warning when opening Neo4j Browser/WebAdmin

When HTTP basic authentication credentials are embedded in URLs, Safari will display a warning about a potential phishing attack. It is safe to ignore the warning and follow the link from the UI, as long as you are browsing